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Covid 19 Update

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UPDATED: AUGUST 1, 2020

If you feel any symptoms such as cough, headache, sore throat, fever or difficulty breathing PLEASE STAY HOME.

THE GOLF COURSE, CLUBHOUSE, AND DRIVING RANGE ARE OPEN UNDER COVID-19 PROTOCOLS. PLEASE READ BELOW.

Be aware of our new operating procedures due to the worldwide pandemic. We are following the procedures put in place by AHS and the recommendations of our industry association NAGA. We ask for your flexibility and understanding at this time.

These protocols that are put in place will reduce infection risk of our staff and our members. The details of these protocols are subject to change as the situation develops, as we learn how to best execute the safety procedures and the restrictions are loosened. What will help the process for all involved is if our visitors always engage in social distancing and being mindful of what they touch. Perception is everything so let’s do our part in making sure our golf privileges remain.

 

Tee Times are available up to eight days in advance. You may book by telephone 403-652-3644 ext 231 or online at highwoodgolf.com. Same day bookings are only available by telephone. Be considerate and advise us if the amount of golfers in your group changes.

As much as possible, we appreciate payment by debit or credit card. Cash will still be accepted. Highwood golf carts will be available on a first-come, first-served basis (our fleet is 80 carts and we are a very busy facility with an 18 hole course and a 9 hole course). Upon request, we will allow each individual golfer to have their own golf cart. Power carts and rikshas (pull carts) will be disinfected before each use.

Tee times are 9 minutes apart on the Highwood 18 course and 10 minutes apart on the Spitzee 9 course.

 

Practice Facility

The driving range and short game practice area are open. The range has 12 stalls and are available on a first-come, first-served basis. There are no reservations. Range balls are collected and disinfected daily. You may also use our hitting net adjacent to Heritage 1 tee box as a warm up. Use your own golf balls please.

The putting green by the clubhouse will be allowed to open. There will be 4 holes cut and your group will be permitted to putt if you stay in your own area to promote social distancing.

 

Playing Golf

Please arrive at the golf course no earlier than 30 minutes before your tee time. You may visit the pro shop to check-in and shop. Masks are NOT mandatory, but please use the hand sanitizer at the pro shop entrance before entering.

Be respectful of our staff as we work through these new procedures.

Be courteous and only touch the merchandise you are planning to purchase. Clothing is permitted to be tried on before purchase. If declining to purchase an item that was tried on, please notify our staff so we can isolate the applicable garments to eliminate contamination risk.

Unload your clubs and/or cart and load yourself on a power cart or rikshaw (if applicable) in the designated area. Our staff will not be permitted to touch your golf bag.

On course washrooms are open. You will be permitted to use the Foxes Den washroom on a person-by-person basis (two people at a time allowed into the clubhouse). Snack shack will operate under the same rules. Washrooms will be disinfected regularly. Golfers are encouraged to be proactive and have their own sanitizer or gloves when coming into the clubhouse to reduce infection risk.

The golf course will be monitored to ensure physical distancing. FAILURE TO COMPLY WILL RESULT IN REMOVAL FROM THE COURSE AND PROBABLE SUSPENSION OF GOLF PRIVILEGES.

No rakes or ball washers are put out. Garbage cans, benches, and sand bottles are in use. Do not touch the flag or pin. Gimmes will be encouraged.

In the event of the horn being blown for dangerous weather, please go directly to your vehicles to seek shelter. The clubhouse is not available for any large gatherings over the restaurant capacity.

After the round, head directly to your car, unload clubs and return power cart to the designated area beside the hut to the east of the bag drop area. Please remove garbage and recycling from your cart in the designated bins. There is no club storage, club cleaning or cart storage at this time.

 

Food & Beverage

The Dining Room is open 7 days a week at a limited capacity. Reservations are encouraged 403-652-3644 ext 5

Halfway House will be open select days of the week with service inside and outside to avoid line ups. Please be mindful of spacing while in line.

Beverage cart is operational select days of the week. Please do not touch the cart or any of the product.

Water station is now open, please consider using the water station instead of asking staff to fill personal water bottles. Bottled water is available at a reduced cost all season long.

The restaurant has a capacity of 68. No tables are to be pulled together and there is a maximum number of guests per table (6). No exceptions. All service is done through table service (no walk up bar service)

The patio has 11 tables of 4. Maximum amount of guests per table, once again is 6. Social distancing must occur with 6 feet between every table.

Small functions are permitted inside in groups of 50 or less. Capacity in the Wellman room is 72 (12 tables of 6) for league dining as tables are all spaced 6 feet apart. Buffet service is not permitted and the dance floor cannot be used for dancing. All drink service remains table side (no walk up bar)

All touch points are disinfected and sanitized throughout the day. We encourage the use of “tap” cards or member charges. Cash will always be accepted.

Facemasks are encouraged however not mandatory for members and guests inside the clubhouse. They are mandatory for service staff where 6 feet of distance cannot be kept (ex: serving at a table)

 

These policies are subject to change as we adapt to our new operations and government mandates. We look forward to seeing you all soon. PLEASE follow our policies for the health and safety of all, and for the good of the club.

Sincerely,

Highwood Golf Management